Last updated: July 7, 2026
Thank you for shopping with elemoura.
This Return & Shipping Policy explains how we process, ship, deliver, return, exchange, and refund orders placed through www.elemoura.com.
Please read this policy carefully before placing an order. By placing an order with elemoura, you agree to the terms below.
1. Company Information
This website is operated by:
WARPSTYLE INC, a Wyoming Corporation
Trading name: elemoura
Customer service email: jinheartwork@gmail.com
Business address: 30 N Gould St Ste R, Sheridan, Wyoming
Throughout this policy, “elemoura,” “we,” “us,” and “our” refer to the operator of this website.
2. Order Processing
All elemoura orders are reviewed, inspected, and carefully prepared before shipment.
Orders are typically processed within 1 to 3 business days after payment confirmation, excluding weekends, U.S. federal holidays, and periods of high order volume.
Processing times may be longer if:
- payment verification is required;
- fraud screening is triggered;
- the shipping address is incomplete or inaccurate;
- additional customs or recipient information is required;
- the item requires special handling;
- the order contains multiple items shipped from different fulfillment locations;
- the order is placed during holidays, peak periods, or promotional events.
If we are unable to process or ship your order within the stated timeframe, we may contact you with an updated estimate. Where required by applicable law, we will provide you with the option to accept the delay or cancel the unshipped order for a refund.
3. Delivery
All elemoura orders are carefully inspected and securely packaged before shipment.
We ship orders through trusted international carriers such as FedEx, DHL, UPS, or other reputable courier services available for the destination.
Orders of USD $400 or more: Free worldwide shipping, unless otherwise stated at checkout.
Orders under USD $400: Shipping fees typically range from USD $45 to USD $105, depending on the destination, shipping method, courier availability, package size, package weight, and remote-area surcharges.
Shipping costs are displayed at checkout before you complete your order.
Estimated delivery times after shipment:
- United States: usually 2 to 5 business days after dispatch
- Europe: usually 3 to 7 business days after dispatch
- Asia-Pacific: usually 3 to 7 business days after dispatch
- Middle East: usually 3 to 7 business days after dispatch
- Other international destinations: usually 5 to 10 business days after dispatch
Delivery estimates are not guaranteed. Actual delivery times may vary depending on customs clearance, courier operations, weather, local holidays, security inspections, remote-area handling, incomplete address information, or other circumstances outside our control.
Once your order is dispatched, you will receive a tracking link by email.
4. Packaging
To protect your items and reduce unnecessary shipping volume, orders may be discreetly packaged without original brand boxes, hangers, or oversized packaging unless those components are specifically stated as included on the product page.
Original brand boxes, hangers, garment bags, dust bags, tags, spare buttons, cases, authenticity cards, or other accessories are included only when expressly stated in the product description or shown as included in the listing.
If you would like to receive an item with an available official brand box or hanger, please contact us before completing your payment. Availability is not guaranteed, and additional shipping fees may apply due to increased package size or weight.
5. Shipping Address
Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.
Please ensure that your shipping address includes:
- recipient’s full name;
- street address;
- apartment, suite, unit, or building number, if applicable;
- city;
- state, province, or region;
- postal code;
- country;
- mobile phone number;
- email address.
We are not responsible for delays, failed delivery, returned shipments, or additional costs caused by incorrect, incomplete, outdated, or undeliverable address information provided by the customer.
If an order is returned to us due to incorrect address information, failed delivery attempts, refusal of delivery, customs issues, or failure to provide required information, the customer may be responsible for return shipping fees, re-shipping fees, customs charges, courier fees, and any other related costs.
6. Duties, Taxes, Customs, and Import Fees
For orders shipped within the United States, applicable sales tax may be calculated and collected at checkout depending on the shipping destination and applicable state and local tax rules.
For international orders, customs duties, import taxes, VAT, GST, brokerage fees, disbursement fees, tariffs, and other charges may apply depending on the destination country.
If duties and import taxes are calculated and collected at checkout, they will be displayed before you complete your order. In that case, we will make reasonable efforts to ship using a delivery method that supports prepaid duties and taxes where available.
However, duties, taxes, and import charges calculated at checkout may be estimates based on the information available at the time of purchase, including product value, product category, HS code, country of origin, shipping destination, and carrier requirements.
If duties and import taxes are not collected at checkout, or if additional charges are assessed by local customs authorities, the customer is responsible for paying those charges upon or before delivery.
Customs duties, import taxes, VAT, GST, brokerage fees, disbursement fees, and other local charges are imposed by the destination country and are not controlled by elemoura.
Customers are responsible for checking applicable import rules, customs duties, taxes, and restrictions in their country before placing an order.
7. Customs Clearance
International shipments may be subject to customs inspection and clearance procedures.
Customs authorities or courier brokers may request additional information from the recipient before releasing a shipment.
This may include:
- proof of identity;
- tax identification number;
- national ID number;
- passport information;
- business registration details;
- import declaration information;
- proof of payment;
- product-use confirmation;
- other documents required by local customs authorities.
Failure to provide required customs information in a timely manner may result in delivery delays, return shipment, storage fees, abandonment, seizure, or cancellation of delivery.
Any costs resulting from delayed customs clearance, missing documentation, refusal to provide information, refusal of delivery, or failure to comply with local import requirements are the customer’s responsibility.
8. USA Shipping Information
For orders entering the United States from outside the United States, U.S. Customs and Border Protection, the courier, or the customs broker may request the recipient’s Social Security Number (SSN), Employer Identification Number (EIN), CBP-assigned number, or other proof of identity for customs clearance.
This is a standard customs procedure for certain import shipments and does not create an additional charge from elemoura.
Providing the requested information promptly through the official courier or customs broker channel can help minimize delivery delays.
For security reasons, please do not send sensitive identification information by regular email unless we or the courier provide specific secure instructions.
9. Middle East Shipping Information
Orders to the Middle East, including the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman, are shipped only to destinations serviceable by FedEx, DHL, UPS, or another available courier.
Delivery Timeline
Standard delivery usually takes 3 to 7 business days after shipment. However, additional time may be required due to local customs clearance, air freight availability, security inspections, public holidays, Ramadan, Eid, local courier capacity, or remote-area delivery.
Required Information
To help ensure smooth delivery, please make sure the following information is entered accurately at checkout:
- recipient’s full name in English;
- detailed street address;
- building, apartment, villa, or office number;
- district or area name;
- city;
- postal code, where applicable;
- mobile phone number;
- email address.
Depending on the country, local customs authorities or couriers may request proof of identity or additional documentation before customs clearance.
Special Notice for Saudi Arabia
Orders shipped to Saudi Arabia may require the recipient’s Saudi National ID, Iqama number, or Commercial Registration details for business shipments.
Failure to provide required information in a timely manner may result in delivery delays, return shipment, storage fees, or additional charges.
Duties and Taxes for Middle Eastern Destinations
Whenever possible, customs duties and import taxes for Middle Eastern destinations may be calculated and collected at checkout.
However, due to differences in local customs systems, order value, product classification, courier procedures, and clearance methods, final costs may not always be available at checkout.
If additional duties, taxes, clearance fees, brokerage fees, or other charges are assessed locally, they are the customer’s responsibility.
Customer Responsibility
Any delays, failed deliveries, return shipments, storage fees, customs fees, or re-shipping costs caused by the recipient’s failure to provide required information, customs documents, payment of duties, or delivery availability will be the customer’s responsibility.
10. Russia, Belarus, and Sanctioned or Restricted Regions
Due to international sanctions, export control rules, courier restrictions, and service suspensions, we do not currently ship directly to Russia or Belarus.
We may also be unable to ship to certain sanctioned, embargoed, restricted, or high-risk regions, including destinations restricted by U.S., EU, UN, carrier, payment processor, or other applicable laws and policies.
Order Restrictions
We reserve the right to refuse, hold, cancel, or refund any order if we believe that:
- the shipment destination is restricted;
- the recipient is located in a sanctioned or restricted region;
- the recipient, billing party, payment method, or end user may be subject to sanctions;
- the order may violate export control laws, sanctions regulations, or courier policies;
- the order appears intended to circumvent sanctions through a third-country address;
- additional verification is required but not provided.
Verification Process
If an order, item, recipient name, shipping address, billing address, payment information, order value, or intended final destination raises compliance concerns, we may request additional information before processing or shipping the order.
We may cancel and refund the order if we cannot complete the required verification or if shipment is not permitted.
Sanction Circumvention
By placing an order, the customer confirms that the shipping address, recipient details, payment information, and intended final destination are truthful and accurate.
Orders may be restricted or cancelled if the actual final destination is determined to be Russia, Belarus, or another sanctioned or restricted region, even if a third-country address is used.
Liability and Fees
elemoura is not responsible for delays, returns, seizures, confiscations, destruction, customs holds, or delivery failures caused by false information, sanctions violations, restricted destinations, local regulations, or attempts to circumvent sanctions.
Any resulting shipping fees, return shipping fees, customs fees, administrative fees, storage fees, or related expenses may be charged to the customer or deducted from any eligible refund.
Policy Changes
International sanctions, export control rules, and courier policies may change without prior notice.
elemoura reserves the right to make final shipping feasibility decisions based on applicable laws, regulations, payment processor requirements, and carrier policies in effect at the time of the order.
11. Failed Delivery, Refused Delivery, and Unclaimed Packages
If a package cannot be delivered because of incorrect address information, failed delivery attempts, customs non-compliance, refusal to pay duties or taxes, refusal of delivery, recipient unavailability, or failure to collect the package, the package may be returned to us or abandoned by the courier.
In such cases, the customer may be responsible for:
- original shipping fees;
- return shipping fees;
- re-shipping fees;
- customs duties;
- taxes;
- brokerage fees;
- storage fees;
- courier administrative fees;
- any other related charges.
If the order is returned to us and is eligible for a refund, these costs may be deducted from the refund amount.
Shipping fees, customs duties, import taxes, VAT, GST, brokerage fees, and related charges are generally non-refundable unless the return is due to our error or required by applicable law.
12. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at jinheartwork@gmail.com.
We will do our best to accommodate cancellation requests before the order has been processed or shipped.
Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery in accordance with this policy.
We reserve the right to cancel an order if:
- the item becomes unavailable;
- payment cannot be verified;
- fraud screening is not passed;
- the shipping address is incomplete or restricted;
- customs or sanctions compliance concerns arise;
- product or pricing errors occur;
- shipment is not feasible.
If we cancel an order after payment has been made, we will issue a refund to the original payment method.
13. Returns
We want you to shop with confidence.
If your purchase does not meet your expectations, you may request a return within 30 days from the delivery date, unless the item is marked final sale or otherwise excluded under this policy.
To be eligible for a return, items must be:
- unworn;
- unused;
- unwashed;
- unaltered;
- unmodified;
- free from perfume, odor, stains, makeup, damage, or signs of wear;
- in the same condition as received;
- returned with all original tags, labels, packaging, security tags, and included accessories;
- returned with all dust bags, cases, boxes, hangers, spare buttons, cards, or other components that were included with the shipment.
Items that do not meet these conditions may be refused, returned to the customer, or refunded only partially at our discretion, unless applicable law requires otherwise.
14. How to Start a Return
To request a return, please contact us at jinheartwork@gmail.com within 30 days of delivery and include:
- your order number;
- the item or items you wish to return;
- the reason for return;
- photos of the item, if requested.
Please do not send any item back without receiving return instructions from us.
Once your return request is approved, we will provide return instructions and the applicable return address.
Returns must be shipped back according to our instructions. Unauthorized returns, returns sent to the wrong address, or returns shipped without approval may be refused or delayed.
Customers are responsible for using a tracked and insured shipping service. elemoura is not responsible for returns lost, delayed, damaged, or misdelivered during return transit.
15. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to:
- our error;
- a defective item;
- an incorrect item;
- an item that is materially different from the product description.
For international returns, the customer is also responsible for customs duties, taxes, brokerage fees, export documentation, courier fees, and any related charges unless the return is due to our error or required by law.
16. Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us at jinheartwork@gmail.com within 48 hours of delivery.
Please include:
- your order number;
- clear photos of the item;
- clear photos of the packaging;
- a description of the issue.
If the package appears damaged upon delivery, please take photos of the exterior package before opening it.
After reviewing your request, we may offer one of the following solutions:
- replacement with the same item, if available;
- exchange for another item, if available and agreed;
- free return shipping;
- full refund, including the original shipping fee where applicable.
We reserve the right to inspect the item before approving a refund, replacement, or exchange.
17. Exchanges
Exchanges may be available depending on stock availability.
Because many luxury items are limited, past-season, discontinued, or sourced in small quantities, we cannot guarantee that a different size, color, or replacement item will be available.
If you would like to request an exchange, please contact us at [Customer Service Email] before sending the item back.
If the requested exchange item is unavailable, we may process the return as a refund instead.
18. Final Sale and Non-Returnable Items
Certain items may be marked as final sale and are not eligible for return or exchange unless required by applicable law.
Final sale items may include, but are not limited to:
- items clearly marked “Final Sale” on the product page;
- special-order items;
- customized or altered items;
- gift cards;
- items with removed tags or security tags;
- items showing signs of wear, use, washing, alteration, odor, stains, or damage.
Final sale terms will be stated on the product page, at checkout, or in the applicable product description.
19. Refunds
Once your return arrives at our facility, we will inspect the item to confirm that it meets the return conditions.
If the return is approved, your refund will be processed to the original payment method within 5 to 7 business days after inspection.
You will receive a confirmation email once the refund has been processed.
Please note that your bank, credit card issuer, payment provider, or financial institution may require additional time to post the refund to your account.
Original shipping fees, duties, import taxes, VAT, GST, brokerage fees, customs fees, and related charges are generally non-refundable unless the return is due to our error, a defective item, an incorrect item, or required by applicable law.
20. Partial Refunds
We may issue a partial refund or refuse a return if:
- the item is returned late;
- the item is worn, used, washed, altered, damaged, stained, or scented;
- original tags, labels, packaging, security tags, or included accessories are missing;
- the item is not returned in the same condition as received;
- the return was not authorized;
- the return was damaged during return shipping due to inadequate packaging.
21. Return Address
Please do not send returns to our business address unless we specifically instruct you to do so.
The correct return address will be provided after your return request is approved.
Return address:
Via Consortile - Consorzio IMPRE.CO., 81032, Carinaro (CE), Italy
22. Contact Us
If you have any questions about shipping, delivery, customs, returns, exchanges, or refunds, please contact us:
elemoura
WARPSTYLE INC, a Wyoming Corporation
Customer service email: jinheartwork@gmail.com
Business address: 30 N Gould St Ste R, Sheridan, Wyoming